January 13, 2005
MarkBernstein.org
 
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InAudible

Audible's library server seems to be down. Or stalled. Or the last iTunes update broke it. Or something else is wrong.

All I know is that I can't get the book I paid for. I've tried on two computers, in three browsers. And I've been on hold for 45 minutes.

My call, they tell me, will be handled in the order in which it was received.

Update: long call, much time on hold. They claim to believe it's a firewall, which it's not. They claim that they've never heard of Safari, though Apple's a strategic partner. No resolution. No apology either.